Gilbert Alvarado

California Closets

IT Systems Administrator / IT Support Technician

August 2023 - Present

• Windows 11 Pro
• Windows 10 Pro
• Windows Server 2022
• Windows Server 2019
• Windows Server 2012
• Android
• iOS

• Microsoft Azure
• Microsoft Entra ID
• Microsoft 365
• Microsoft Admin Center
• Power Automate
• Active Directory
• Hyper-V
• ClickUp
• RemotePC
• Bitdefender
• Synology NAS
• Macrium Reflect
• 8x8 VoIP

• SupportWindows Server virtual machines in a Hyper-V environment and and manage five Active Directory domains supporting over 200 users across 14 offices as part of a four-member team
• Oversee authentication, access, and identity events for over 150 user accounts in Microsoft 365 and Microsoft Entra ID
• Resolved an authentication issue between Entra ID and a third-party application in under 20 minutes; prevented disruption to business operations supporting over $200,000 in projected revenue
• Developed automated onboarding workflows using Power Automate and Microsoft Forms to create Entra ID accounts and assign security groups; reduced manual tasks by 85%
• Review Bitdefender endpoint security coverage and revise protection policies to improve compliance and endpoint protection; uncovered six unused agents for reallocation
• Configured static DHCP reservations on a SonicWall firewall and improved network reliability for 13 remote users
• Serve as the primary point of contact for service requests across all support levels and resolve technical issues while maintaining an average resolution time of under 20 minutes
• Coordinate with a printer vendor to manage service requests and maintain uptime for 15 Xerox printers
• Assisted in and completed 13 projects while meeting deadlines and quality standards. Projects include:
  • migrating a critical business application server from Windows Server 2019 to 2022 with zero post-migration incidents
  • planning and enforcing Multi-Factor Authentication (MFA) across the entire organization
  • a company-wide Windows 11 upgrade for over 40 workstations
  • building a server rack and patching over 60 network cables for a new office

Independent IT Consultant

• IT Consulting

• Network and Home Security Installation

February 2022 - November 2024

• Established and maintain five home networks, guaranteeing optimal functionality and security
• Assessed environments and deployed home office setups, network configurations, and connectivity solutions
• Guided users through Multi-Factor Authentication (MFA) enrollment and remote access setup across personal and company-managed devices
• Earned the Microsoft Certified Azure Fundamentals (AZ-900) certification with a score of 880/1000

Vie Networks

• IT Help Desk Technician

• Application Developer

October 2020 - February 2022

• Held a hybrid role in IT Support and Software Development
• Supported over 20 Windows-based client environments, managed domain services, system configurations, and resolved environment-specific issues as part of a three-member team
• Used ConnectWise Control for remote access and ConnectWise Manage to document requests and resolutions

IT Help Desk Technician

October 2020 - February 2022

• Windows 10 Pro
• Windows Server 2016
• Windows Server 2012
• Windows Server 2008
• Android
• iOS

• ConnectWise Control
• Connectwise Manage
• Microsoft 365
• Microsoft Admin Center
• Active Directory
• Synology NAS
• Macrium Reflect
• Acronis

• Delivered on-site and remote support across 20 Windows-based client environments by administering domain services and resolving environment specific issues as part of a three-member team
• Provided primary support and administration for a Windows Server 2008 domain by managing Active Directory accounts, SonicWall VPN access, and Microsoft Office applications for over 100 Windows endpoints
• Performed over 30 workstation hardware upgrades (RAM, HDD-to-SSD conversions), including RAM expansions and HDD-to-SSD migrations; maintained user downtime below 45 minutes per device
• Identified root causes of recurring cloud service incidents and documented resolution procedures that reduced repeat incidents and resolved undocumented problems
• Assisted in the completion of eight IT projects, including:
  • upgrading SentinelOne Agents and deploying VoIP phones without any disruptions
  • installation and configuration of technical amenities and RUCKUS wireless access points during a renovation of an office complex with over 30 offices

Application Developer

October 2020 - February 2022

• SceneBuilder
• Microsoft Access
• Pivotal Tracker
• diagrams.net (draw.io)

• Developed and implemented Graphical User Interface (GUI) applications as the sole developer
• Collaboratively led requirements gathering and prioritization with clients and management while managing product backlogs using Pivotal Tracker
• Designed Entity-Relationship (ER) diagrams and UML diagrams to ensure seamless integration between database and application development efforts
• Accelerated development by creating four functional GUI prototypes using SceneBuilder; completed tasks 12% faster than assigned target dates
• Presented project plans to clients, developed schedules, and negotiated deliverables and deadlines with both clients and management
• Reduced development costs by incorporating open-source tools and libraries into the development process
• Key Project: Purchase Order Manager

Ace Hardware

• Head of Electrical

• Sales Associate

• Desktop Support

June 2012 - October 2020

• Collaborated with colleagues to deliver customer service across all departments, providing assistance to 40 customers daily in-person and over the phone
• Oversaw customer service and inventory for the electrical department and facilitated inter-store transfers in collaboration with the parent store
• Voluntarily troubleshot hardware, network, and software issues across 12 Windows (7 and 10) workstations
• Improved workforce productivity by configuring eight locally connected Dymo printers as network printers

University at Albany, State University of New York

• Bachelor of Science in Computer Science

2018 - 2020

While at the University at Albany, I acquired a strong software development foundation and developed and honed my teamwork and communication skills through collaborative projects and team-based assignments. Additionally, I gained valuable experience in project management, coordinating tasks, setting deadlines, and ensuring the successful completion of various projects. While our focus was primarily on software development, I have applied these skills effectively in my day-to-day work.

I am proud to have graduated cum laude and consistently maintained a high academic performance, achieving a cumulative GPA of 3.49 throughout my academic journey. Additionally, I was honored to be awarded the Spellman Academic Achievement Award for my performance. This recognition further motivates me to strive for continued growth and success in my educational and professional endeavors.

In addition to my academic achievements, I had the opportunity to collaborate with a team on a Software Engineering project called "Test Maker". This collaborative effort involved developing a web application using a robust technology stack that included Microsoft Azure, Azure SQL Database, and ASP.NET (C#). To learn more about "Test Maker" and its implementation, please click here to visit the projects section.

Purchase Order Manager

• Java
• JavaFX
• SQL
• Microsoft Access
• UCanAccess
• Apache Maven
• Apache POI
• Microsoft Word

• Windows 10
• Windows 7
• Windows Server 2016

• Built an internal GUI application using the Model-View-Controller (MVC) design pattern to streamline purchasing operations across Windows 7 and Windows 10 platforms
• Designed and deployed a shared Microsoft Access database on Windows Server 2016 to enable secure multi-user access and centralized data management
• Integrated the UCanAccess JDBC driver to support application-level validation and optimize PO data access and management within the Access database
• Improved end user productivity by implementing unidirectional data binding to dynamically search, tabulate, and filter PO data based on user-specified parameters
• Developed a custom reporting module that used over 20 SQL queries and Apache POI, an open-source Java API for handling Microsoft Office file formats, to generate summary reports
• Built a custom reporting module leveraging SQL queries and Apache POI (Java API for Microsoft Office formats) to produce operational summary reports
• Installed, configured, and maintained the application on 12 on-site and remote Windows 10 and Windows 7 workstations; achieved a 99.53% stability score
• Fulfilled all functional and supplemental requirements as specified by the client

Test Maker

• MS Azure
• Azure App Service
• Azure SQL Database
• Azure Active Directory
• Azure Application Insights
• C#
• SQL
• MS SQL Server

• Collaborated with a team of six developers to implement an open-source ASP.NET MVC web application with a user base of 40 students
• Managed the setup of an Azure environment and migrated an SQL Server database to Azure SQL Database to deploy a fully functional application on Azure App Service
• Integrated Azure Active Directory for secure authentication and authorization of users accessing the application
• Used Application Insights for performance monitoring and maintained a 99.99% uptime over eight months
• Used Cost Management for real-time spending tracking and configured budget alerts using Cost Alerts